Lumex Lighting (Australia Only)
Seven Year Installed Lighting Warranty

With your new Lumex installation comes the quality assurance provided by the seven (7) year / 35,000 operational hour Installed Limited Warranty, whichever is the lesser (the Warranty).

The warranty is offered to you by Scholz Industries (Scholz) Pty Ltd of 64 Colebard St East, Acacia Ridge QLD 4110

Phone contact: 1300 897 287

Subject to the terms of this document, Scholz warrants to the owner of the Installation that Scholz will repair or replace, without charge Industrial Lighting product (the Product) including the labour and material associated with replacement if the Product fails due to any manufacturing defect during the first seven (7) years or 35,000 hours of operation following initial installation, whichever is the lesser.

This Warranty applies from the date of purchase for a period of seven (7) years or 35,000 hours of operation, whichever is the lesser thereafter subject to the conditions set in this Warranty.

A. Definition

In this warranty

  • Australian Consumer Law means the Australian consumer law set out in Schedule 2 to the Competition and Consumer Act 2010.
  • Goods means the product or equipment that was purchased in Australia and listed in the Applicable Product Ranges below.
  • Manufacturer, We or us means Scholz Industries Pty Ltd ABN 92 138 180 935.
  • Supplier means the authorized distributor or the licensed electrical contractor that sold you the Goods.
  • You means you, the original end-user purchaser of the Goods.

B. Warranty Period and Details

The products detailed above are covered by a seven (7) year or 35,000 hours of operation installed warranty against manufacturing faults and defects, provided that:

  • The product is properly installed, and installation is consistent with the manufacturer’s instructions, and is installed by suitably trained and qualified installer.
  • The product is not subjected to any unauthorized modifications.
  • The product is only used for the purpose of illumination, in line with its designated purpose or the designated purpose of a luminaire of its general type.
  • The product use is in normal conditions and not exceeding a total of 35,000 hours over the warranty period.
  • Any faults or defects attributable to the misuse, abuse, accident or non-observance of the manufacturer’s instructions on the part of the user are specifically excluded.
  • Where a battery product is installed, the warranty period covers two (2) years.

This Warranty DOES NOT COVER:

  • Damage caused by acts of god, or other indicents /occurrences beyond the control of Scholz, including without limitation, fire, theft, storms, floods.
  • Damage caused by water or other forms of moisture being absorbed by the LED light fitting.
  • Damage caused by chemical impact or other abuse including environmental factors, improper cleaning solutions, damage from leaving substances such as bleach on the product.
  • Damage or problems caused by the use of an accessory, component or equipment not supplied by Scholz.

C. Extent of the Warranty

  • Scholz do not cover freight charges (including insurance) or travelling cost for repairs performed outside the area normally serviced by Scholz or an authorised repair agent.
  • Goods that prove defective within the Warranty Period by reason or improper workmanship or faulty material, we may, at our own discretion, either repair or replace the Goods without charge.
  • Scholz will pay for:
    – the cost of the LED light fitting
    – labour & equipment involved in the removal and replacement of the original LED lighting fitting installation
  • You will be responsible for any other costs associated with or arising out of the repair or replacement.
  • In the event of the Goods being replaced during the Warranty Period, the warranty on the replacement Goods will expire on the same date as the Warranty Period of the original goods they are replacing.
  • This warranty is not transferable.
  • Any agreed repair works shall be performed in normal business hours, Monday to Friday 8:00am – 5:00pm by Scholz or an authorised agent of Scholz.

D. Applicable Date/Commencement of Warranty

You must register site within one month of date of purchase.

To qualify for repair or replacement installed warranty, the owner must provide the original sales receipt or other documentation acceptable to Scholz with demonstrates proof of purchase of the LED light fitting, clearly showing the date of purchase, address of the Installation and that the Installation was performed by a certified electrician.

The warranty shall commence from the date of product purchase.

No representative, dealer or sales person of any other party is authorised to make any warranty or promise on behalf of Scholz with respect to the products listed in Section B. No terms or conditions other than those stated herein or provided by law, and no agreement or understanding, oral or written, in any way purporting to modify this warranty shall be binding upon Scholz unless made in writing and signed by an authorised representative of Scholz.

The details of the point of purchase, completed site installation card details, as well as all contact information for warranty claims and queries, are detailed below:

Contact: Scholz Customer Service.
Scholz Industries Pty Ltd.
Address: 64 Colebard St East, Acacia Ridge QLD 4110
Phone: 1300 897 287
Fax: 1300 774 349
Email: sales@scholzgroup.com.au

 

IMPORTANT

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

APPLICABLE PRODUCT RANGE
Skybay 2.1 series LL2LHB2
Skybay 3 LL2LHB3
Linear Q series LL4LQ
Linear Q Weatherproof series LL4LQW
Shoebox Series LL7SB
NovaBlade Series LL9P
Linear LED Highbay Series (Gen 2) LL2LBA2
Light Rack GP LED Floodlight series LL3LG
Compact Skybay Series (Gen 2) LL2LB2
Skybay 3 Smartsense LL2LHB3M*
Linear Q Smartsense series LL4LQM*
Linear Q Weatherproof Smartsense series LL4LQWM*

Please note Linear Q Emergency range is excluded
*5 year installed warranty applicable

*CONDITIONS APPLY*

*This program was launched 17 March 2015, any claims prior to this date will not be approved*

*Sites MUST be registered on Lumex Lighting website within one month of date of purchase*

Lumex Lighting (Australia Only)
Seven Year Warranty Against Defects

7-year-warranty

A. Definition

In this warranty

  • Australian Consumer Law means the Australian consumer law set out in Schedule 2 to the Competition and Consumer Act 2010.
  • Goods means the product or equipment that was purchased in Australia.
  • Manufacturer, We or us means Scholz Industries Pty Ltd ABN 92 138 180 935.
  • Supplier means the authorized distributor or the licensed electrical contractor that sold you the Goods.
  • You means you, the original end-user purchaser of the Goods.

B. Warranty Period and Details

The products detailed above are covered by a seven (7) year or 35,000 hours of operation installed warranty against manufacturing faults and defects, provided that:

  • The product is properly installed, and installation is consistent with the manufacturer’s instructions, and is installed by suitably trained and qualified installer.
  • The product is not subjected to any unauthorized modifications.
  • The product is only used for the purpose of illumination, in line with its designated purpose or the designated purpose of a luminaire of its general type.
  • The product use is in normal conditions and not exceeding a total of 35,000 hours over the warranty period.
  • Any faults or defects attributable to the misuse, abuse, accident or non-observance of the manufacturers instructions on the part of the user are specifically excluded.
  • Where a battery product is installed, the warranty period covers 12 months.
  • Where a SmartSense product is installed, the warranty period covers five (5) years for the sensor technology only.
  • Where a third party component is installed within, or as part of, a Lumex fitting, the warranty period is as dictated by the Original Equipment Manufacturer of the third part component.

This Warranty DOES NOT COVER:

  • Damage caused by acts of god, or other incidents /occurrences beyond the control of Scholz, including without limitation, fire, theft, storms, floods.
  • Damage caused by water or other forms of moisture being absorbed by the LED light fitting.
  • Damage caused by chemical impact or other abuse including environmental factors, improper cleaning solutions, damage from leaving substances such as bleach on the product.
  • Damage or problems caused by the use of an accessory, component or equipment not supplied by Scholz.

C. Extent of the Warranty

Scholz do not cover freight charges (including insurance) or travelling cost for repairs performed outside the area normally serviced by Scholz or an authorised repair agent.

  • Goods that prove defective within the Warranty Period by reason or improper workmanship or faulty material, we may, at our own discretion, either repair or replace the Goods without charge.
  • This warranty does not cover any cost related to removal, or reinstallation of the replaced or repaired item. Any parts of the Goods replaced during repairs or any product replaced remain the property of the Scholz Industries.
  • In the event of the Goods being replaced during the Warranty Period, the warranty on the replacement Goods will expire on the same date as the Warranty Period of the original Goods they are replacing.

D. Applicable Date/Commencement of Warranty

This warranty commences from the date of purchase from the point of purchase from Scholz Industries Pty Ltd. The details of the point of purchase, as well as all contact information for warranty claims and queries, are detailed below;
Contact Scholz Customer Service.
Scholz Industries Pty Ltd
Address: 64 Colebard St East, Acacia Ridge QLD 4110
Phone: 1300 897 287
Fax: 1300 774 349
Email: sales@scholzgroup.com.au

E. Claim Process

The customer claim process is as follows;

  1. The customer can lodge a claim through the wholesaler from where goods were purchased.
  2. The wholesaler must complete a Warranty Claim Request form and submit to Lumex via the maintenance@scholzgroup.com.au email address.
  3. Upon receipt of the warranty request form, Lumex will review the claim and proof of purchase.
  4. If accepted as a valid claim within the terms as described in this document, Lumex will provide an equivalent replacement product.
  5. If goods are to be returned, Lumex will arrange the pickup and return of faulty goods to our warehouse through the wholesaler for further investigation.
  6. If the claim is rejected, the customer will be provided with a full explanation and if requested the goods will be returned.
  7. Any enquiries relating to the warranty claim process can be directed to Lumex by contacting us through the maintenance@scholzgroup.com.au email address.

IMPORTANT

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Lumex Electrical (Australia Only)
Seven Year Warranty Against Defects

7-year-warranty

A. Definition

In this warranty

  • Australian Consumer Law means the Australian consumer law set out in Schedule 2 to the Competition and Consumer Act 2010.
  • Goods means the product or equipment that was purchased in Australia and listed in the Applicable Product Ranges below.
  • Manufacturer, We or us means Scholz Industries Pty Ltd ABN 92 138 180 935.
  • Supplier means the authorized distributor or the licensed electrical contractor that sold you the Goods.
  • You means you, the original end-user purchaser of the Goods.

B. Warranty Period and Details

The products detailed above are covered by a seven (7) year warranty and ten (10) year warranty period on AquaChem ONLY against manufacturing faults and defects, provided that:

  • The product is properly installed, and installation is consistent with the manufacturer’s instructions, and is installed by suitably trained and qualified installer.
  • The product is not subjected to any unauthorized modifications.
  • The product is only used for the purpose of illumination, in line with its designated purpose or the designated purpose of a?luminaire of its general type.
  • The product use is in normal conditions and not exceeding a total of 35,000 hours over the warranty period.
  • Any faults or defects attributable to the misuse, abuse, accident or non-observance of the manufacturers instructions on the part of the user are specifically excluded.

C. Extent of the Warranty

  • Goods that prove defective within the Warranty Period by reason or improper workmanship or faulty material, we may, at our own discretion, either repair or replace the Goods without charge.
  • This warranty does not cover any cost related to removal, shipping to or from the return point, or reinstallation of the replaced or repaired item.
  • Any parts of the Goods replaced during repairs or any product replaced remain the property of the Scholz Industries.
  • In the event of the Goods being replaced during the Warranty Period, the warranty on the replacement Goods will expire on the same date as the Warranty. Period of the original Goods they are replacing.

D. Applicable Date/Commencement of Warranty

This warranty commences from the date of purchase from the point of purchase from Scholz Industries Pty Ltd.The details of the point of purchase, as well as all contact information for warranty claims and queries, are detailed below;
Contact Scholz Customer Service.
Scholz Industries Pty Ltd
Address: 64 Colebard St East, Acacia Ridge QLD 4110
Phone: 1300 897 287
Fax: 1300 774 349
Email: sales@scholzgroup.com.au

E. Claim Process

The customer claim process is as follows;

  1. The customer can make a claim, or enquire about the claim process, by contacting the company as detailed above.
  2. The customer must provide a proof of purchase from the Supplier.
  3. Before returning any goods for a warranty claim, the customer must obtain authorization and a Scholz Goods Return Consent (GRC) number.
  4. The customer, at their own expense, then forwards the goods, clearly marked with the GDC number and with provision for return freight, to Scholz Customer Service (see above).
  5. Upon receipt of the goods, Scholz Industries will review the claim, and proof of purchase.
  6. If accepted as a valid warranty claim within the terms as described in this document, Scholz Industries will either make suitable repairs or provide an equivalent replacement product.
  7. If the claim is rejected, the customer will be provided with a full explanation, and, if requested, the goods will be returned.

IMPORTANT

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.